Sonasoft Clarifies Its Position Regarding IRS and Sonasoft’s Email Archiving Products
Sonasoft Corp., a leader in enterprise-class email archiving and eDiscovery tools, clarifies its role with the IRS and Sonasoft’s email archiving services. Sonasoft does not have IRS email. Sonasoft never had access to IRS email.
“We have a strong presence with the public sector as part of our customer base, which at one time included as a customer the IRS Counsel Division. Sonasoft has earned a strong clientele with, among others, school districts, counties and city governments, which appreciate our affordable email archiving solutions that outperform their expectations,” said Andy Khanna, President and CEO of Sonasoft.
“Sonasoft’s email archiving software, SonaVault, captures all sent and received emails and places a copy of these archived emails into a separate archive server. Even if end-users delete or modify their own personal emails from their inboxes or experience a hard-drive crash, all original emails and all associated email threads and attachments of those emails are safely guarded by Sonasoft’s SonaVault Email Archiving Software. Sonasoft has safeguards and special algorithms to protect the SonaVault Email Archive from mischievous IT administrators who might be tempted to delete or tamper with the archived email. Any attempt to delete or modify the SonaVault email archive will capture the altered text, date stamp the attempt, and send out various alerts to IT personnel and management that an attempted breach occurred; the original email will not be changed in any way. The only way that email can be deleted from the archive is through SonaVault’s expiration policies. The Administrator can set retention policies to purge the archive of emails that have reached an expiration date, which is often set to be a seven-year period. There are many options to safeguard expired email, and purging the email requires several steps so that email cannot be ‘accidentally’ deleted. In addition, all purge policies are recorded and become part of the permanent log that cannot be tampered with,” said Mr. Khanna.
“Sonasoft’s popularity with the public sector relies on its email archiving software’s ability to meet a wide variety of archiving regulatory email compliance requirements,” said Andy Khanna. “These include requirements imposed by Sarbanes Oxley (SOX), the Health Insurance Portability and Accountability Act (HIPAA), the Financial Industry Regulatory Authority (FINRA), the Securities & Exchange Commission (SEC), the Federal Information Security Act (FISMA), the Federal Rules of Civil Procedure (FRCP), Basel II, the Gramm-Leach-Bliley Act (GLBA), and many more U.S. Government regulations. Our SonaVault Email Archiving Solution is solid, dependable, and legally sound.”
“In regards to the IRS as one of Sonasoft’s customers, it is true that one Division within the IRS was Sonasoft’s customer from 2005 to 2011,” clarified Andy Khanna. “This Division was the IRS Counsel. The main branch of the IRS did not use Sonasoft’s software for its operations; only the IRS Counsel used our SonaExchange software, which is a Microsoft Exchange Server replication solution. This particular software allowed the IRS Counsel to replicate the email data by copying it to a remote server for disaster recovery and business continuity as a failover copy to take over if the main system failed. In the event that a client’s Microsoft Exchange Server went down, then end users could access the replicated data on the Microsoft Exchange Server quickly and efficiently. The IRS Counsel Division stopped using Sonasoft’s replication software in 2011.”
“To further clarify, no Division within IRS ever used Sonasoft’s email archiving software. Only a Division within the IRS used any Sonasoft product and that was our email replication software, not our archiving or backup software,” said Andy Khanna.
“Sonasoft respects the privacy of its customers’ data and email,” stated Andy Khanna. “We are not in the business of managing or retaining our customers’ information, whether that data resides on a hard drive, i.e. disk drive, server or cloud. That control is fully with our customers, and we cannot reproduce their data, for we never have access to it. Sonasoft just provides the tools necessary for our clients to do their work. Specifically, the IRS Counsel Division was like Fort Knox. We were not allowed to access the data remotely, much less copy it; we physically had to drive to the IRS Counsel Division in San Francisco for tech support calls and meet its data security requirements before we had access to our own software that the IRS Legal Counsel had purchased.’